Terms and Conditions

This policy is effective as of 09/06/2025.

1. Introduction and Acceptance

Welcome to Rejuve Media ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at rejuvemedia.com and our medical spa marketing services ("Services").

By accessing our website or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and [Your Company Name]. Please read them carefully before proceeding.

2. Definitions

For purposes of these Terms:

"Services" means all marketing services provided by our agency, including but not limited to digital marketing, social media management, advertising campaigns, content creation, and SEO services for medical spas.
"Client" refers to any individual or business entity that engages our Services.
"User" refers to anyone who visits or uses our website.
"Content" means all text, images, videos, graphics, and other materials created or provided.
"Campaign" refers to any marketing initiative we execute on behalf of a Client.
"Platform" means third-party services such as Google, Facebook, Instagram, or other advertising and social media platforms.

3. Description of Services

We provide comprehensive digital marketing services specifically tailored for medical spas, including:

Search engine optimization (SEO) and search engine marketing (SEM)
Social media marketing and management
Pay-per-click (PPC) advertising campaigns
Content creation and marketing
Website design and optimization
Email marketing campaigns
Online reputation management
Analytics and performance reporting

Our Services are designed to help medical spas attract new clients, retain existing ones, and grow their business through effective digital marketing strategies. Service availability may vary based on geographic location and platform restrictions.

4. User Accounts and Registration

To access certain Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your account information promptly
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

5. Payment Terms

Pricing and Billing

Service fees are outlined in your signed service agreement or proposal
Payments are due according to the billing schedule specified in your agreement
All fees are non-refundable unless otherwise stated in writing
Prices are subject to change with 30 days' written notice

Payment Methods

We accept major credit cards, ACH transfers, and wire transfers. Payment processing is handled through secure third-party providers.

Late Payments

Late fees of 1.5% per month may apply to overdue accounts
Services may be suspended for accounts more than 30 days past due
Collection costs and legal fees may be charged to delinquent accounts

Auto-Renewal

Monthly and recurring services automatically renew unless cancelled with 30 days' written notice before the renewal date.

6. Client Responsibilities and Obligations

As a Client, you agree to:

Information and Access

Provide accurate and complete information about your medical spa
Grant necessary access to your digital assets, platforms, and accounts
Respond promptly to requests for information or approvals
Maintain current licensing and certifications for your medical spa

Compliance

Ensure all business practices comply with applicable healthcare regulations
Obtain necessary permissions for before/after photos and testimonials
Comply with HIPAA, state medical board regulations, and FDA guidelines
Review and approve all marketing content before publication

Cooperation

Participate in regular strategy meetings and check-ins
Provide timely feedback on campaigns and creative materials
Implement recommended website changes and optimizations

7. Intellectual Property Rights

Work Product

Marketing materials created specifically for your business become your property upon full payment
We retain the right to use general methodologies, techniques, and know-how
Portfolio rights: We may display your work in our portfolio and case studies unless you opt out in writing

Client Materials

You grant us a license to use your logos, images, and content for marketing purposes
You represent that you own or have rights to all materials you provide
You're responsible for obtaining proper releases for photos, videos, and testimonials

Third-Party Content

We may use stock photos, templates, and third-party tools in our Services
Licensing fees for premium content will be passed through to you
You receive appropriate usage rights but not ownership of third-party materials

8. Content and Marketing Materials

Creation and Approval

All content is subject to your review and approval before publication
You have 5 business days to review and approve content unless otherwise agreed
Failure to respond within the approval period constitutes acceptance
Rush approvals may incur additional fees

Compliance Requirements

All content must comply with healthcare marketing regulations
Medical claims must be substantiated and approved by qualified professionals
Before/after photos must comply with applicable medical board guidelines
We reserve the right to refuse creating content that violates regulations

Content Modifications

We may make minor edits for grammar, formatting, or platform requirements
Significant changes require your approval
We reserve the right to remove content that violates platform policies

9. Website Use and Restrictions

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit spam, viruses, or malicious code
Attempt to gain unauthorized access to our systems
Use automated tools to scrape or harvest content
Interfere with other users' access to the website

User-Generated Content

You're responsible for any content you submit to our website
We may remove content that violates these Terms
You grant us a license to use submitted content for business purposes

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

How we collect, use, and protect your information
Your rights regarding your personal data
Our data sharing practices with marketing platforms
Confidentiality obligations regarding your business information

11. Service Level Agreements

Performance Standards

Campaign setup typically completed within 5-10 business days
Monthly reporting delivered by the 15th of each month
Email responses within 2 business days
Emergency support available during business hours

Timeline Expectations

SEO results typically visible within 3-6 months
PPC campaigns launch within 1-2 weeks of approval
Content creation timelines vary based on complexity
Website modifications completed within agreed timeframes

Performance Disclaimers

While we strive for excellent results, marketing performance depends on many factors outside our control, including market conditions, competition, and platform algorithm changes.

12. Limitation of Liability

Disclaimer of Warranties

Our Services are provided "as is" without warranties of any kind. We specifically disclaim:

Guarantees of specific marketing results or ROI
Warranties regarding third-party platform performance
Assurances about search engine ranking improvements
Promises of increased revenue or client acquisition

Liability Limits

To the maximum extent permitted by law:

Our total liability is limited to the amount paid for Services in the 12 months preceding the claim
We're not liable for indirect, consequential, or punitive damages
We're not responsible for losses due to third-party platform changes or outages
Force majeure events excuse performance delays or failures

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your breach of these Terms
Your violation of applicable laws or regulations
Content or materials you provide
Your use of our Services

13. Third-Party Services and Integrations

Platform Dependencies

Our Services often rely on third-party platforms including:

Google Ads, Google Analytics, Google My Business
Facebook, Instagram, LinkedIn advertising platforms
Email marketing services and CRM systems
Review platforms and directories

Third-Party Terms

Your use of these platforms is subject to their respective terms of service. We're not responsible for:

Changes to third-party platform policies or algorithms
Platform outages or technical issues
Additional fees imposed by platforms
Account suspensions or policy violations

14. Termination

Termination Rights

Either party may terminate this agreement with 30 days' written notice. We may terminate immediately if you:

Breach these Terms and fail to cure within 10 days of notice
Fail to make required payments
Engage in illegal or unethical business practices
Violate platform policies that affect our ability to provide Services

Effects of Termination

Upon termination:

You remain liable for all fees incurred through the termination date
We'll provide reasonable transition assistance (up to 30 days)
You retain ownership of completed work product upon full payment
Campaign management and ongoing services cease
Confidentiality obligations survive termination

Data and Asset Return

We'll provide reasonable assistance in transferring campaigns and assets, but charges may apply for extensive transition work.

15. Dispute Resolution

Governing Law

These Terms are governed by the laws of Texas, without regard to conflict of law principles.

Dispute Process

Before pursuing legal action, parties agree to:

Attempt good faith negotiations for 30 days
Consider mediation through a mutually agreed mediator
Pursue binding arbitration if mediation fails

Jurisdiction

Any legal proceedings must be brought in Denton County, Texas. You waive any objections to this jurisdiction and venue.

Attorney's Fees

The prevailing party in any dispute may recover reasonable attorney's fees and costs.

16. General Provisions

Entire Agreement

These Terms, along with your signed service agreement and Privacy Policy, constitute the complete agreement between the parties.

Amendments

We may update these Terms with 30 days' notice. Continued use of our Services constitutes acceptance of revised Terms.

Severability

If any provision is found unenforceable, the remaining Terms remain in full effect.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to affiliates or successors.

Waiver

Failure to enforce any provision doesn't waive our right to enforce it later.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.